By today’s standards, each IT organisation consists of professional Service Management (SM) Tools to handle incidents, issues, and changes. In many cases the different departments within the organisation, including external Service Providers and sometimes customers, are directly involved in the service processes and the use of tools (e.g. web-based portals). Hence the complexity of such service management tools has greatly increased over the past years. ...

KARER CONSULTING’s ViT System  ensures that all team members are involved by using a bottom up approach to create an Issue Register and then prioritise  opportunities and issues. This enables the team to solve issues spanning different functional areas of the organisation by utilising cross functional teams. ...

The competitive environment of Service Desk organisations has experienced constant change over the past years. While ever expanding IT functionality delivered more efficient business processes at reduced costs, it increased the penetration of business processes on IT and its services and thus their dependency on IT. This change has led to heightened expectations on the performance of the Service Desk on part of customers  and management. ...

The Process Reference Model applies a holistic view of all processes within an IT organisation, an end to end view and the interfaces. The Model enables full capture of the processes within the IT organisation, resulting in a detailed framework and Process Model which can be used as a template for future projects, including projects related to ITIL or COBIT concepts. ...

Would you like to know exactly what the status of your Configuration Management is at the moment? Whether you can further enhance the quality of your data, your processes or technical support? Would you like to know how you can develop your technical opportunities and make them more efficient or even expand them? ...

Was kosten einzelne IT-Leistungen? Zu welchem Preis sind IT-Kosten als Cost- bzw. als Profi tcenter zu verrechnen? Wie verändern sich die Preise / Kosten einer Leistung im Laufe ihres Lifecycles oder im Zusammenhang mit dem abgenommenen Volumen?...

Wollen Sie genau wissen, wie der aktuelle Stand Ihres Configuration Managements ist? Ob Sie die Datenqualität, die Prozesse, die technische Unterstützung nicht noch besser machen können? Wie Sie die technischen Möglichkeiten effizienter ausschöpfen oder gar erweitern können? ...