Successful Process Optimisation.

We consider process management to be a fundamental approach to business as all operating activities are based on a combination of value adding or supporting processes. The aim is to attain a continuous optimisation of all processes to satisfy the customer requirements. In addition to adjustments in productivity, this also implies the preservation of consistent high quality. Here, the support processes must be optimised and rationalised to provide the best possible support to the value adding processes.

The Challenges.

Today, more than ever before, businesses must adapt their products and services to the demands of the marketplace; accordingly, processes must be reconsidered and perhaps optimised. Many companies think it is sufficient to introduce IT systems to facilitate the work of their employees, thinking that this will increase productivity. Process optimisation is also a concern in the individual functional departments, which, however, often leads to "island" solutions; the interfaces to other departments are frequently neglected.

The Opportunities.

Far too often processes are "tweaked" without ever considering the definition of performance indicators or measuring the benefit. This is where the greatest potentials can become conscious. Manufacturing processes have been highly automated and rationalised, with frequent outsourcing of non-value adding processes. There has been a neglect of value-adding and support processes. The common example of this are the interfaces between organisational units and the cooperation with the supply chain and development partners.

A Unique Service Offer.

Our core "Process Management" competence is the foundation for our consulting services. All Area of Expertise are based on our extensive experience from more than 250 projects. Aided by our inhouse process management methodology called PROMODIS, our consultants guide you safely and systematically through all phases of your process management.

Process modeling and sustainability.

Our consulting services cover everything from the modeling of future processes on the basis of an As-Is Analysis to the final implementation support. We consider all dimensions of a process: organisation, technology and employee – the latter being the one who controls and "lives" the process. Process control is critical in terms of quality, efficiency and effectiveness. This is why we provide a proven approach to process control. At the same time, together with the specialists from our Area of Expertise "Human Capital Management", we offer an extensive catalog of hands-on tools for the continuous optimisation of current operations.

Patient Path Analysis (PB-A).

Read on to learn how "Patient Path Analysis (PB-A)" can assist you in process cost analysis in the area of health services.